Refund policy
Hundred designs your shoes, rackets, and other gears to help you perform at your best level, so if they're not working exactly right for you, we've got you covered. Customers can return their order within 14 days with no additional charges after an order has been delivered, as long as the conditions below are followed.
Products must be returned in their original condition with the labels, wrapping and original packaging still attached. Any products purchased in a set must be returned as a set. Partial Returns of a set cannot be processed.
If the products that are received by Hundred are in non-original condition or do not follow the policies described here, you will be notified and the product will be held by the company for 14 days before being destroyed. If you require the returned product, you will need to pay USD 20 for the return shipping back to you within 14 days from the date of notification.
Exceptions: In order to ensure you are getting products with the highest standard of hygiene and quality, we do NOT accept returns for certain items including:
- Rackets with String/Grip customization/Racket Remix
- Personalized T-Shirts
- Socks
- Wrist Bands
- Towels
- Shuttlecocks (Nylon or Feather)
- Grips
- Water Bottles
- Insoles
- Cricket Tennis Balls
How do I initiate a return?
Returns are accepted within 30 days of purchase but must be in pristine, unused condition with all original tags attached. Specific strict guidelines apply: racquets must still have the plastic wrap on the handle, and shoes must be unworn and returned in their original box. You can initiate a return via your account or by WhatsApp (3319808562) to receive a UPS label, but please note that an $8 return shipping fee will be deducted from your refund unless the item is defective or incorrect.
Once your return arrives at the warehouse, it undergoes a 3–5 day inspection. If approved, the refund process typically takes an additional 10–15 business days. Items that fail inspection (e.g., used or missing tags) will be sent back to you without a refund. Currently, direct exchanges are only available for shoe sizes; for all other items, you must return the original and place a new order.
What is the refund policy for returns of orders placed during a sale?
If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.
How do I cancel my order?
You can cancel your order by reaching out to us at support@hndrd.co or by using our live chat on the website, this can only be done before the order has been shipped. Personalised T-Shirts cannot be cancelled once bought. If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.